FAQ's

What is the grading and what do the different gradings mean?

We have classified our stock into various levels of quality, ranging from 'new' to 'refurbished'.

Here is a quick guide as to what each of those categories mean:

New - Brand new in original manufacturer packaging unless otherwise stated. Packaging will have shop soiled imperfections, such as boxes with dust, scratches, dents, tears etc.

Grade 1 - Device is In perfect condition, devices just like new with no marks or scratches. These have been opened and potentially have had some use and may have shop soiled imperfections on packaging, such as boxes with dust, scratches, dents, tears etc. and or come in plain white box

Grade 2 - Devices with some marks or scratches on housing or screen. These have had some use, some of them may be reconditioned or software updated and may have shop soiled imperfections on packaging, such as boxes with dust, scratches, dents, tears etc. and or come in a plain white box.

Why were the phones returned? Were they faulty?

None of the phones were returned as faulty, however in subsequent testing we may have found an issue that has since been rectified. There may also be instances where a phone was sold with a software version that has since been upgraded, in these cases the phone may have gone through a software upgrade before being made available for sale.

How do I claim warranty if something goes wrong with my phone?

The warranty is administered by Entelar Group. If something does go wrong with your phone you can call our contact centre on 0800 8353447 choose Option 5 for Talk is Cheap and then Option 3.

or please email to: talkischeap@entelargroup.co.nz with your order number and the issue you are having and we will be happy to assist you.

Do the phones come with a sim card?

All our cellphones are sold without sim cards unless otherwise stated.

How long will it take for me to receive my order?

We strive to dispatch all orders received and paid for before 2:30 pm on the same day, however due to limited staff and or order volume it may take 1-3 working days for your order to be processed. We send all orders on a target of next business day signature required service. However, please allow 1-3 working days for your package to arrive. Rural deliveries may take a few days longer.